FAQs

Flawless Carat Over 35 Years SEAL

RETURNS AND EXCHANGES

We strive for absolute customer satisfaction. If you are not completely satisfied with your purchase for whatever reason, please review our policies below and contact us to discuss how to best meet your needs. 

 

INVENTORY ITEM RETURNS AND EXCHANGES

This category pertains to items that were already made and existed in inventory at time of purchase (in other words, NOT custom made/made-to-order for you).

Exchanges
  • Items from stock purchased with no modifications can be exchanged for 100% credit of the purchase price (excluding shipping) toward the purchase of another ring within the first 30 days of your receiving the ring.
  • Items from stock purchased with modifications can be exchanged for the purchase price paid, minus the cost of modifications and shipping, as credit toward the purchase of another item within the first 30 days of your receiving the ring.
Returns
  • Unaltered items can be returned within 30 days of your receiving the item for a full refund, minus shipping.
  • Items we modified for you (such as for finger size) can be returned for a refund within 30 days of receiving the item, minus shipping and a 5% re-stocking fee.
  • No returns/exchanges after 30 days of your receiving the item.
  • All jewelry must be returned in its original condition without any signs of wear or alteration along with any GIA certificates included in your package.
  • We reserve the right to decline a return if the item shows signs of wear, has been altered in any way, or if the return is requested after 30 days of receipt.
 

MADE-TO-ORDER ITEM RETURNS AND EXCHANGES

Every item in this category is made or modified to fit your specific needs. Any return/exchange must be made within 14 days of your receiving the ring.
 
Exchanges
Items returned for credit toward the purchase of another item will receive 100% credit of the purchase price (excluding shipping) only within the first 14 days of receiving the ring. No exchanges can be made after 14 days.
 
Returns
Your item can be returned between 1 to 14 days of your receiving the item for a refund minus shipping fee and a 10% restocking fee.
  • We cannot accept/re-stock any modified/made-to-order item after 14 days.
  • All jewelry must be returned in its original condition without any signs of wear or alteration along with any GIA certificates included in your package.
  • We reserve the right to decline a return if the item shows signs of wear, has been altered in any way, or if the return is requested after 14 days of receipt.

RESIZING

  • Items purchased from our INVENTORY section can usually be resized to fit your finger size for $25 for gold and $35 for platinum, before shipping.
  • Rings purchased in the wrong size can be sent back and resized for the rates above, plus shipping
  • INTERNATIONAL SIZING: Rings that are purchased internationally will not be taken back for re-sizing due to high shipping and tariffs. It is more economical to re-size locally.

WARRANTY INFORMATION

We offer a ONE YEAR limited warranty for our hand-crafted jewelry.
 
Warranty Includes:
  • Replacing lost accent stone(s) (up to 6 months from purchase)
  • Tightening prongs on your center stone (up to 1 year from purchase)
  • Rebuilding damaged prongs (6 months from purchase)
  • Cleaning/polishing (up to 1 year from purchase)
  • Other defects on a case-by-case basis
Our one-year warranty service excludes:
  • Damaged, stained, or chipped center stone
  • Damage caused by performing chores and/or physical activities while wearing your jewelry
  • Damage caused by other artificial abuse
Please note, alterations (such as resize or repair) done by another jeweler will automatically void our warranty.
  • Other repairs needed after expiration of the one year warranty will be considered on a case-by-case basis at a reduced rate.
  • Shipping charges are not covered by our warranty and apply

SHIPPING

Some of our jewelry is made-to-order. Our production time varies from 10 to 14 working days.
 
Domestic Shipping: $25
USPS Priority Insured 3 day in the USA signature required with tracking number
 
International Shipping: $50
FEDEX INTERNATIONAL outside the USA Tariff fees will apply ( Please find out what fees my apply for your country before buying)