Customer stories

Real Stories.
Flawless Moments.

Loved by clients who trusted us with life’s most meaningful moments.

Personal service • Thoughtful craftsmanship • Lifetime care

5.0 Client rating
50+ Featured stories
1:1 Personal service
NYC Diamond District

In their own words

More Flawless Moments

Explore the proposals, milestones, heirlooms, and personal pieces we have been honored to help create.

22 client stories
Verified client

An idea turned into reality

“Scott Klein at Flawless Carat does it all right. The care and passion that goes into his work is unprecedented. Scott spent countless time and effort to help design the most beautiful ring. He was able to take an idea and turn it into a reality that is original, unique, and captures the spirit between my wife and I. What was most impressive was his honesty during the process, attention to quality, and the craftsmanship of the ring. We could not be happier with the final product!”
Jared Blacker
Verified client

Customer service that shines

“Scott Klein worked with us to create an amazing ring that captures the love we share and the solidity of our relationship. Scott's attention to quality and craftsmanship are a rarity in today’s world. Flawless Carat’s customer service shines as bright as our diamond. We couldn't be happier with the final product and have already referred family and friends!”
Lourdes Cuervo
Verified client

Stress-free and enjoyable

“Working with Scott was a pleasure. He made buying an engagement ring a stress-free and enjoyable process. He helped us design the perfect ring that has gotten nothing but compliments. We are very thankful to have found Scott!”
Jenna Spiteri
Verified client

The perfect ring

“Working with Scott was as easy as could be, and he provided lots of information throughout the whole process. My fiancée is enamored with her ring, and I can't thank Scott enough for helping me pick out and make the perfect ring!”
Jeb Byrne
Verified client

An emotional and creative experience

“Absolutely love my engagement ring and get compliments all the time. Working with Scott was an absolute pleasure and it means a lot to work closely with someone you can trust, as it is just as much an emotional experience as it is a creative experience. Highly recommend!”
Caitlin Anne Steiner
Verified client

There’s nothing Scott can’t do

“Scott does amazing work for a very fair price! My husband designed my engagement ring and wedding band. Scott took my husband's vision and made it a reality, adding that much more sentimental value to the most important piece of jewelry I will ever wear. Scott has also made a tanzanite stone into a ring for me and took my pearls and made them into earrings. There’s nothing Scott can’t do and within your budget!”
Amanda Giedd
Verified client

Someone you can trust

“I worked with Scott Klein at Flawless Carat when I was picking out an engagement ring and had an amazing experience. Scott works hard to educate you on diamonds, understand what styles you do and don’t like, and ultimately find you the best possible diamond in a custom setting. He’s a great guy that you can trust to take great care of you, and I will forever go back to Scott for all of our family’s jewelry!”
John Walton
Verified client

Our rings are absolutely beautiful

“My husband and I came to Scott to choose our wedding bands. It was a pleasure working with him! He spent so much time with us going over all of the options available. Not once did he push us to choose something over another; instead, he explained the differences and helped us make our own decision. Our rings are absolutely beautiful and I look forward to working with him in the future.”
Sandra Rizer
Verified client

He knocks it out of the park

“I have worked with Scott for many years and have always had an amazing experience! Scott helped design my wife's engagement ring, both our wedding bands, and an emerald necklace for us, and every piece has been incredible and top notch. I would recommend anyone looking for jewelry to make Scott your first stop because he knocks it out of the park every time!”
Jerry Slater
Verified client

Guidance from start to finish

“My husband worked with Flawless Carat to make the perfect set of wedding rings. Scott's knowledge and guidance throughout the process was invaluable. As first-time buyers, he helped my husband make the right choices for our taste and also for the quality and durability of the settings and diamonds. He was extremely helpful explaining the process from start to finish, even sending daily photos to show the progress as our ring took shape.”
Mo Gallo
Verified client

The first and only place you need

“Flawless Carat is the first and only place you need to go. My wife and I worked with Scott for both our engagement ring and wedding bands, and the quality of the service and product is unmatched. The time and patience Scott gives his clients, as well as his consultation and knowledge, got us to an absolutely perfect ring that my wife loves every day—and bands to match!”
Matt Korotko
Verified client

Second to none

“Service, professionalism, and craftsmanship second to none. Scott simplified an intimidating process and went above and beyond to deliver the perfect ring. Can't recommend highly enough!”
Chris Lauder
Verified client

Excellent service and quality

“Received excellent customer service and an excellent quality diamond solitaire and gold pendant. Scott provided quick responses to my many questions and concerns, a superior experience, knowledgeable options, and was easy to work with. The diamond and pendant were as described—very reflective, lots of fire, absolutely beautiful, and a great size. Trustworthy, courteous, and friendly.”
Sharlyne Conley-Samford
Verified client

It looks gorgeous together

“Beautiful ring! I was searching for a U-prong five-stone band with stones that wouldn't be too bright against my J-color solitaire. This fit the bill and it looks just gorgeous together. Thank you!”
Jennifer Seastrum
Verified client

Bright and brilliant

“I am so thrilled to have found this in my search for an everyday pendant! The price was competitive, and the diamond is bright and brilliant. I love the chunky setting, evocative of just the style I was looking for. It looks and feels amazing!”
Malheure
Verified client

Above and beyond

“This company is fantastic. Scott was very helpful and quick. The ring is exactly as advertised and I am now very excited—and somewhat nervous—about proposing. Scott went above and beyond to resize the ring and get it shipped out quickly. I would recommend this company to anyone and look forward to working with them again in the future.”
Clifton Harty
Verified client

Shiny, beautiful, and unique

“I bought this heart-shaped diamond necklace and it is shiny, beautiful, and unique. I love it! Doing business with Scott Klein was a great experience. He was very helpful and shipped it quickly.”
Debbie Early
Verified client

Simply perfect

“Simply perfect. Very friendly merchant who answers questions very quickly. It was possible to adjust the necklace with another chain. Perfect delivery.”
Matthias Kueng
Verified client

Even better in person

“Gorgeous! Even better looking in person. Scott was super easy to communicate with and quick to respond to any questions I had. Thank you for my amazing piece of jewelry!”
Hilary Byrley
Verified client

Gorgeous earrings

“Impeccable packaging, gorgeous earrings, beautiful shine. I wore these to my Christmas party at work and felt like two million!”
Lizsyorkie
Verified client

Radiant-cut diamond engagement ring

Emily Chester
Verified client

Three-stone princess-cut diamond ring

Isaiahd1525

Your story starts here

Let’s create something unforgettable.

Meet with our team for a personal jewelry consultation in New York City or virtually.

Book an appointment